Marcos Reza

Business Process & Data Analyst · AI Automation

Knoxville, TN

Business process and data analyst, advanced in AI. I lead AI adoption hands-on: I find where time and money are lost, then design, build and run the AI tools, automations and API integrations that fix it.

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~$56Kestimated yearly savings

7teams adopted my app

382submissions in month one

12AI agents built and run

Projects

OrgCentral: Power Apps onboarding app

American Airlines Group – Envoy Air

Designed and built an onboarding app adopted by 7 teams.
382 hiring manager submissions in its first month.
Optimized and automated onboarding workflows for an estimated $56,000 in yearly savings.

Power Apps
Microsoft 365
Process automation

12-agent Claude AI system

Freelance

Designed and run a 12-agent AI system (Claude) that handles the day-to-day operations of a marketing studio.
Covers SEO checks, site monitoring, reporting, ads, sales outreach and daily briefings.
Connected through APIs to Google Business Profile, Meta ads, QuickBooks, Cloudflare and SEO data providers.

Claude
Multi-agent orchestration
REST APIs
AI automation

Team scheduling app

Knoxville sports performance gym

Built a team scheduling app with schedules, photo uploads, polls and phone notifications.

Project-tracking tool

American Airlines Group – Envoy Air

Built a project-tracking tool in Azure DevOps to plan, track and deliver the team's app work.

Azure DevOps

Client analytics dashboard

Freelance

Built a client dashboard that pulls Google Analytics 4, Search Console and Google Maps rankings into one monthly report through their APIs.

Google Analytics 4
Search Console
APIs
Dashboards

Experience

AI Automation & Analytics Consultant (Freelance)

2025 – Present

Knoxville, TN

Led AI adoption end to end: designed and run a 12-agent AI system (Claude) that handles SEO checks, site monitoring, reporting, ads, sales outreach and daily briefings.
Built a team scheduling app for a Knoxville sports performance gym: schedules, photo uploads, polls and phone notifications.
Built a client dashboard that pulls Google Analytics 4, Search Console and Google Maps rankings into one monthly report through their APIs.
Connected business tools through APIs: Google Business Profile, Meta ads, QuickBooks, Cloudflare and SEO data providers.
Websites, Google profiles and ads for 8 local businesses; ranked a client car wash in Google Maps' top 3 across 94% of its area.

Analyst, HRIS & Reporting

Jun 2024 – Aug 2026

American Airlines Group – Envoy Air

Designed and built OrgCentral, a Power Apps onboarding app adopted by 7 teams; 382 hiring manager submissions in its first month.
Optimized and automated onboarding workflows for an estimated $56,000 in yearly savings.
Built a project-tracking tool in Azure DevOps to plan, track and deliver the team's app work.
Analyzed station headcount against authorized numbers; delivered weekly reports to Workforce Planning.
Set up staffing positions and headcount structures for new stations won in competitive bids.

Robotic Process Automation Developer

Jun 2023 – Oct 2023

First Fidelity Bank

Automated data tasks with AirScript database queries in RPA projects.
Maintained and patched automation scripts; managed source code and version control.

Skills

Advanced AI: AI agents (Claude), multi-agent orchestration, prompt and workflow design, AI automation, RPA
Build: Power Apps, Microsoft 365 (advanced), Python, SQL Server, HTML, CSS, JavaScript
Data & APIs: REST APIs, API integrations, Google Analytics 4, Search Console, dashboards, reporting
Process: Process optimization, process improvement, headcount and workforce reporting
Tools: Azure DevOps, GitHub, Cloudflare

Certificates

Claude 101Anthropic · Nov 2026
AI Fluency: Framework and FoundationsAnthropic · Nov 2026
Google Analytics certificateCoursera

Education

University of OklahomaBBA, Management Information SystemsDec 2023 · GPA 3.8

Contact

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